Refund and Exchange Policy
Our policy is applicable for 5 days after order is received. If 5+ days have gone by since receipt, unfortunately we can’t offer you refunds or exchanges. We will only accept a return if your item is incorrectly supplied or damaged, not for change of mind, so please choose carefully. We do not offer refunds only exchanges except where the item/s you have purchased cannot be replaced, in which case a refund will be credited to the original method of payment.
To be eligible for a return, you must contact us on [email protected] within 5 days after receipt of order. Once we approve the return of your item, it must be sent unused, and in the same condition that you received it. It must also be in the original packaging. Within Australia, you will be responsible for paying for your own shipping costs for returning your item.
If you return a product to us from outside Australia, you will be the exporter from the destination country. The Rennie Ellis Photographic Archive cannot assist you in recovering your taxes and duties. Shipping carriers will assist you for a fee. Please contact shipping carriers directly to initiate this service.
Once you are issued with your return approval authorization please return the item/s to the address below:
Rennie Ellis Photographic Archive
Level 1, 23 Union Street
South Melbourne 3205